Frequently asked questions about storage in Rossendale

Question 1

How do I open, close and lock my container storage?

Accepted Answer

To open: grab the handle on the right door and pull it towards you. Your lock and keys are inside the unit. To close: push the handle back until it locks. To lock: 1. Pull down the locking bolt. 2. Insert the bolt from below into the lock cover in the middle of the door. 3. Push the bolt up until it is firmly seated and locks the door.

Question 2

How do I book a storage unit?

Accepted Answer

Simply follow the link to book your storage unit. You can choose the size and gain access as early as the next day, provided there are available units.

Question 3

Can I change the size of my storage unit?

Accepted Answer

Yes. You can upgrade or downsize your unit, or rent multiple units. If units are available, you can downsize with the same notice period as for cancellation, and upgrade or add units immediately with next-day access.

Question 4

What are your opening hours?

Accepted Answer

All our facilities are open from 05:00 to 00:00, seven days a week.

Question 5

Do I need insurance?

Accepted Answer

Yes, insurance coverage is mandatory for all customers. Coverage up to £3,700: £9.18/month. Coverage up to £7,400: £14.73/month. For coverage exceeding £7,400, contact us for a tailored quote.

Question 6

Is Henriksson Storage secure?

Accepted Answer

All our facilities are equipped with fences, security gates, and CCTV surveillance. All visits are logged and any violations are taken very seriously.

Question 7

Are the facilities staffed?

Accepted Answer

No, but they are monitored by CCTV 24/7. We have generous phone hours during office time if you need assistance on site.

Question 8

How do I terminate my contract?

Accepted Answer

Follow the link in the confirmation email from your latest payment. If you cannot find the link, email rossendale@henriksson.com for instructions. Your storage unit is not considered cancelled until you have received confirmation.

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